Terms of use 

ONLINE TRAINING PLATFORM User Terms and Conditions  

These Terms and Conditions (Terms) govern your use of our website and Online Training Platform located at https://www.digitalaccesstraining.com/ (together, Platform) and form a binding contractual agreement between you, the user of the Platform, and us, Vision Australia Limited (ACN  108 391 831 / ABN 67 108 391 831) (we/us).

For that reason these Terms are important and you should ensure that you read them carefully and contact us with any questions before you use the Platform. You can contact us on [email protected].

By using the Platform, you acknowledge and agree that you have had sufficient chance to read and understand these Terms and you agree to be bound by them. If you do not agree to the Terms, please do not use the Platform.  

These Terms may be modified from time to time and you should regularly review them. Your continued use of the Platform constitutes your agreement to any modified Terms.  

1. Licence to use platform

  1. We grant you a personal, non-exclusive, world-wide, non-transferrable licence which cannot be shared with any other person to use the Platform in accordance with the terms and conditions set out in these Terms.
  2. You may access and use the Platform in the normal manner.  
  3. You must not add any content to the Platform, including comments and contributions to discussion forums (User Generated Content):
    1. unless you hold all necessary rights, licences and consents to do so;
    2. that would cause you or us to breach any law, regulation, rule, code or other legal obligation;
    3. that is false, inaccurate, misleading or deceptive in any way;
    4. that is or could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy;
    5. that would bring us, or the Platform, into disrepute or other contributors of content for the Platform; or
    6. that infringes the intellectual property or other rights of any person.
  4. We do not endorse, sponsor or approve any User Generated Content.
  5. We reserve the right to alter or remove any User Generated Content that breaches these Terms or for any other reason in our absolute discretion without providing any notice to you.
  6. We accept no responsibility or liability for any content, including User Generated Content, posted, stored or uploaded by you on the Platform, or for any loss or damage suffered by you or any other person as a result of the Platform storing, holding, or making available, any content, including User Generated Content, posted, stored or uploaded by you to other users or other members of the public.
  7. You must not misuse this Platform. You agree that you will not:
    1. commit or encourage a criminal offence; 
    2. transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene;
    3. hack into any aspect of the Platform; corrupt data; cause annoyance to other users;
    4. infringe upon the rights of any other person's proprietary rights;
    5. send any unsolicited advertising or promotional material, commonly referred to as “spam”; or
    6. attempt to affect the performance or functionality of any computer facilities of or accessed through the Platform.
  8. The Platform may contain links to other websites. Unless otherwise indicated, we do not endorse, sponsor or approve any content available on any linked website. We have no control over the linked websites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked websites will be subject to the terms of use contained within each such site.
  9. You acknowledge and agree that:
    1. we retain complete editorial control over the Platform and may alter, amend or cease the operation of the Platform at any time in our sole discretion; and
    2. the Platform will not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes).

2. Online training platform  

  1. The Online Training Platform allows users to access online courses and training.
  2. If you wish to access the Online Training Platform then you must register for an account. We will then determine whether to grant you access, and to what extent, at our sole discretion.  We may grant access on any conditions determined by us, at our sole discretion.
  3. If you register an account then you agree that:
    1. all information provided by you in connection with the account is accurate;
    2. you will limit your account to a single user;
    3. you will keep your account login details confidential and you will not allow any other person to use your account to access the Online Training Platform; and
    4. you will be responsible for any purchases and bookings or any other activities conducted via your account;
    5. you will not record or broadcast audio or video of any of the online training courses or any material on the Platform; and
    6. we may contact you to send marketing materials from time to time, including information about our courses and training newsletter. If you don’t want to receive this material, please contact us.
  4. We reserve the right to suspend or terminate your account or otherwise restrict your access in the event that you breach any of these Terms.
  5. You agree that we do not warrant that the completion of any of the online courses or content on the Platform is suitable for any purpose, including in relation to continuing professional development, unless otherwise stated.  Completion of an online training course will be monitored and tracked by you, and receipt of a certificate of completion relies on your self-assessment of completing the course, online event or webinar.  


  1. We may host a variety of online events and webinars via the Platform and other websites.
  2. You are accountable for all online bookings made in your name or on your account (even when made incorrectly) and the charges associated with them.
  3. We do not offer refunds on bookings cancelled or otherwise not attended by you and online bookings are non-transferable, unless otherwise permitted by these Terms.
  4. We reserve the right to:
    1. make any changes to the timetable, content, program, speakers or the online booking system at any time;
    2. decline any booking without reason; and
    3. refuse entry and remove people from events and webinars if they have, or we have reason to believe they will, breach any of these Terms.
  5. If we are prevented from providing the online event or webinar you registered for as a result of any cause beyond our control, or the online event or website cannot be conducted because of software issues or an issue with the hosting platform or due to acts of God, strikes, labour disputes, government requisitions, restrictions or war or apparent act of war, terrorism, disaster, civil disorder, epidemic or pandemic, curtailment or restriction on transportation facilities, or any other comparable calamity, casualty or condition (collectively a Force Majeure) we have the right to immediately terminate the online event or webinar without liability and will be relieved of our obligations to you.  If we are able to reschedule the online event or webinar, we may, at our sole discretion, apply your registration fee to the rescheduled online event or webinar.
  6. Online events and webinars may be recorded and content may be available to paid participants and others. By participating in an online event or webinar you acknowledge and agree to grant us the right to record, film, live stream, photograph, or capture your name and likeness as a participant in the event or webinar, and any contributions made by you to the event or webinar, and to use, license adapt, modify and publish recordings of the event and webinar without further approval from you.
  7. You must not:
    1. record or broadcast audio or video of any online event or webinar;
    2. create a disruption or hinder the online event or webinar, or hinder the enjoyment of the online event or webinar by other attendees; or 
    3. sell, trade, transfer, or share your access link and/or code, unless such transfer is granted by us at our sole discretion.
  8. For any online event or webinar in regard to which we offer a certificate of completion, you agree that we do not warrant that the completion of that online event or webinar is suitable for any purpose, including in relation to continuing professional development, unless otherwise stated.  We do not monitor online events or webinars, including interactive events or webinars, for education purposes.  Completion of an online event or webinar will be monitored and tracked by you, and receipt of a certificate of completion relies on your self-assessment of completing the online event or webinar.

4. Fees and Registration  

  1. The payment of the applicable fee for registering an account, or any course or other product ordered via the Platform is due upon registration. If such payment is insufficient or declined for any reason we may refuse to grant you an account or allow you to access the product in question and we have no liability in that regard.  Payment must be made via our third party payment provider advise at the time of purchase.
  2. Access to the Online Training Platform is a paid service.  When you purchase access to one or more available courses, you have unlimited access the course content you have purchased.  
  3. If offered by us, you may also purchase a subscription for content and access content for a set subscription period.  If you do not access the Platform and complete the course within the relevant subscription period then you will need to renew your subscription, including paying any applicable fees.  It is your responsibility to ensure you access and complete the course within the subscription period.
  4. The fees specified in the Platform are expressed as a GST inclusive amount, unless otherwise specified, and you must pay us the applicable GST in addition to the fees.  
  5. Your registration entitles you to access the product for which you have registered in the normal way. Any and all other costs associated with your attendance must be borne solely by you, and we have no liability for such costs. We are not obligated to provide the product in any form or medium other than offered via the Platform.  
  6. Once you have completed your registration, you will receive your registration confirmation by email. Please ensure that your valid email is entered correctly on the registration form. Be sure to check your junk email box too in case any of your emails are caught by spam filters. You will receive essential information for registered account holders and attendees electronically at the email address and mailing address that are provided on your registration form.


  1. Nothing in these Terms constitutes a transfer of any intellectual property rights. You acknowledge and agree that we and our licensors own all intellectual property rights in or associated with the Platform, including all course materials, webinars, information, text, materials, graphics, logos, button icons, images, video and audio clips, photographs, trade marks (whether registered or not, and specifically including any Vision Australia Limited brands, logos and devices), advertisements, layout, arrangement, graphical user interface, designs and trade dress, whether provided via the Platform, including the Online Training Platform, or any other method or platform (Platform Material).
  2. All moral and intellectual property rights are reserved by us and our licensors. 
  3. You agree that you will not copy, record, broadcast, store, publish, manipulate, modify, adapt, distribute or otherwise reproduce, in any format, any of the Platform Material without our express prior written permission.  
  4. Except where expressly stated to the contrary, all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Platform are in no way associated, linked or affiliated with us and you should not rely on the existence of such a connection or affiliation. Any trade marks / names featured on this Platform are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to us.


  1. We value the privacy of our users and recognise their right to keep personal information or sensitive information (as defined in the Privacy Act 1988 (Cth)) private.
  2. We collect personal information and sensitive information from users of the Platform for the purposes of providing services to our users, better customising or improving our services to you and other purposes set out in the Privacy Collection Statement included as a Schedule to these Terms.  Any personal information collected from you will be used by us in accordance with the Privacy Collection Statement, as well as all relevant privacy laws and as described in our Privacy Policy (available at https://digitalaccesstraining.visionaustralia.org/pages/privacy).
  3. You agree that we may share your personal information with third parties who have helped us to develop our courses or conduct analytics on our services for their business purposes.
  4. You agree to comply at all times with all relevant privacy laws relating to any personal information you receive, access, provide, share or upload via the Platform, including but not limited to:
    1. obtaining all necessary consents and authorisations from the persons to whom that information relates; and
    2. taking all reasonable measures to ensure that personal information is protected against loss and unauthorised access, use, modification or disclosure.

7. Refund policy  

  1. We will offer a refund or exchange for purchased products within 30 days of purchase, in addition to any other rights under a 30-day refund or exchange policy, in addition to any applicable rights you may have under the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law).  
  2. To receive a refund or exchange, you must submit a request via email to [email protected] within 30 days of purchase. We will review the request, which will be granted where:  
    1. you were unable to access the course on the Platform as intended, and this was unable to be verified by you before purchase; and
    2. your request is received within 30 days of purchase; and
    3. you have provided evidence of technical issues or other valid reasons, as determined in our sole discretion, for requesting a refund or exchange.  
  3. Despite clause 5.1, and to the fullest extent permitted by law we do not offer refunds or exchanges where:
    1. you change your mind;
    2. you have completed more than 50% of the course (within any time frame); or
    3. the course was purchased more than 30 days prior to the refund request.


  1. You represent and warrant to us that you have the legal capacity to enter into these Terms.
  2. The Platform is provided by us on an “as is” basis without express or implied warranty of any kind.
  3. We do not warrant:
    1. that access to or use of the Platform will be uninterrupted or error free or that the Platform or any material on or accessible through the Platform is free from errors or viruses, Trojan horses or other harmful components; or
    2. anything about the reliability, ownership, accuracy, completeness, timeliness, quality or suitability for any purpose of any information or material on or accessible through the Platform.


  1. This clause does not exclude or limit the application of any statutory provision, including the Australian Consumer Law, where to do so would:
    1. contravene that statute; or
    2. cause any part of this clause to be void, (Non-excludable condition).
  2. Subject to clause 8.1, to the fullest extent permitted by law:
    1. we exclude all representations, warranties or terms (whether express or implied) other than those expressly set out in these Terms. In particular, we exclude all terms, conditions and warranties implied by custom, the general law or statute relating to the supply of goods and services; and
    2. we exclude all liability in respect of loss of data, interruption of business or any consequential or incidental damages.  
  3. Our liability to you for breach of a Non-excludable condition as it relates to the supply of goods and services is limited, at our option, to:
    1. in the case of goods:
      1. the replacement of the goods;    
      2. the repair of the goods;
      3. payment of the cost of replacing or repairing the goods; and
    2. in the case of services:
      1. the supply of the services again; or
      2. payment of the cost of having the services supplied again.
  4. You accept all risks and responsibility for all loss, damages, costs and other consequences resulting from using the Platform or the Platform Material on or accessible through the Platform.




Privacy Collection Statement

By accessing the Platform, you consent to us collecting, using and disclosing your personal information in accordance with this Privacy Collection Statement.  

We may collect personal information from you via the Platform, including:

We may also collect sensitive information, including:

We collect this information for purposes such as:

We may also use your personal information for the purpose of marketing our business functions, newsletter, events and online courses available to you unless you have requested not to receive such materials.

You generally have no obligation to provide personal information to us, however, if you choose not to provide information we need, we may not be able to provide you with a requested product or service.  

We may disclose personal information to other related organisations. We may also provide your information to:

We will not transfer your personal information outside Australia unless you consent to such a transfer or we have satisfied ourselves that the recipient of the personal information will uphold principles for the handling of personal information, which are similar to the Australian Privacy Principles. However, we do work with third-party service providers to provide, support, and improve our Platform and technical infrastructure, and for business services such as payment processing. These vendors may be located overseas or host information on our behalf overseas. Nevertheless, these vendors are subject to contractual and technical requirements for protecting personal information and which prohibit them from using personal information for any purpose other than to provide services to us or as required by law.

See our Privacy Policy at https://digitalaccesstraining.visionaustralia.org/pages/privacy for more detailed information about the way we use and disclose your personal information, how you may access or seek correction of your personal information, or make a complaint about how your personal information has been handled. You can also contact us at:  

Vision Australia Privacy Lead

E: [email protected]

P: 1300 847 466



If you have any questions concerning our Terms, please contact us at [email protected]